Frequently Asked Questions

Booking cancellation is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to cancel booking must be made 48 hours prior to the departure. If you book your ticket at the last moment or less than 24 hrs before the departure, in that case you cannot cancel your ticket.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 72 hours notice prior to the departure date.

Refunds will be provided back to the passenger’s credit/debit card or Wing money account with a 30% transaction fee deduction. Cash coupons are also available for future transactions. Cash coupons are valid up to 6 months from the date of cancellation.

We can do so by deducting 30% of the total amount for paying the bank processing fee. Customers need to inform Bookmebus 48 hours before departure.

Request to change departure date is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to change departure date must be made 1 day prior to the departure date.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 1 day notice prior to the departure date.

You will be charged 10% of your purchased amount if you fail to follow the above rule.

This can be done only if you travel from Phnom Penh to Sihanoukville via CTT Transportation. You will be picked up from Park Cafe which is located in front of the airport's entrance. Click here to view map!

In order to prevent any delay, you are required to possess a local sim card and provide us your phone number (SIM CARD can be purchased at the booth in the airport) so that the driver can find you easily. We do not have any reponsiblity if you do not show up at the above pickup location on time plus unreachable.

The Toyota Hiace and Ford Transit are very popular for using by bus companies in Cambodia. The maximum passengers of both van are 15 paxs.

  1. Hotel Bus: The seat is adjustable (100% with 4 rows)
  2. Sleeping Bus: The seat is adjustable (70% with 4 rows)
  3. Luxury bus The seat is adjustable (100%) with more space between the rows(only 3 rows)

The ferry ticket which cost 20$ is including return trip. Passengers can confirm the return trip with the office at the port or island once they arrive there.

Actually, the pick up at airport is not available for all bus companies but the passengers can wait for the bus at Park Cafe Restaurant which is in front of the airport. The pick up there is available with CTT, PSD, and Mekong express.

Luggage and passenger capacity are shown for each vehicle type in the list of transfers, there are also examples of cars. If you have doubts which vehicle type suits you best, please email to support@bookmebus.com.

If there is no necessary car or if you have doubts regarding the vehicle type, you may send us a request by email support@bookmebus.com. We will find vehicle type according to your request.

For a transfer FROM the airport please specify your arrival time according to your ticket. The driver will monitor your arrival according to the flight number. If you are going TO the airport, subtract from the departure time (specified in your ticket) 3 hours and duration of the trip to the airport (it is specified on the transfer page).

For example: your departure time is 2.00pm, duration of the trip to the airport is 1hour, then you need to specify a departure time as 10.00am.

As soon as you make the booking, you will receive confirmation on your email, it’s a voucher where you can see booking number and transfer details. This email means that the car has been booked and the driver will meet you at the specified time. If you haven’t received the confirmation email, you should immediately contact support@bookmebus.com.

Yes, the order changes will be made for free, but no later than one day before the trip. To make changes, contact our support team support@bookmebus.com.

The driver will meet you holding a nameplate with your name. If he meets you in the airport, he will be waiting for you in the arrival hall. If you go from the hotel, your driver will be waiting for you at the hotel’s lobby or reception.

We guarantee that the driver will do his best to meet you, he is interested to meet you. He will have your phone number, and you will have his phone number too. As soon as you go out from the airport, pay attention to the nameplates and keep your phone switched on, the driver may call you directly. We cooperate with agencies specialized in car transfers, and we strictly monitor order performance. Transfer failures are extremely rare.

The Contact Number of Private Taxi Operator is state on the e-ticket. Please, call him or text him if your flight is delayed or canceled. It’s possible that the driver doesn’t have enough time to monitor such changes in the airport tracking system. If you don’t find your driver upon arrival, call him or text him saying where you’re waiting for him.

As soon as you know that your flight is delayed, contact number's private taxi operator or support@bookmebus.com. You should specify your booking number and new time of arrival.

We try to assign English-speaking drivers for transfers with English-speaking customers. It happens quite often. Most of the drivers speak English, and the driver will have all the main information about the route before the trip.

No, most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver's experience and many other factors. We try to give the times as accurate as possible, but there is no guarantee you will exactly arrive on the time mentioned.

Yes, it is. You will have 'a seat' on the trip you booked as soon as you get your confirmation voucher. The voucher you received shows your booking number and the seat number. Your seat number is guaranteed, unless the bus operator changes the seating in last minute to accommodate a lady/child/monk/handicapped person. If you were able to pick a seat during the booking process you will get it, unless something happened during your booking. In such a case the seat number is taken automatically by the system and you will receive the best seats available at that point. So the seats are guaranteed, the seat numbers are not!

Please take a look at the PDF file sent to you after successful payment. It shows the address of the boarding point in English language and a map with the exact location.
If you are not familiar with the location or you find it difficult to get there you might show the ticket to a taxi driver or ask the staff at the front desk of your hotel to organize transfer to the boarding point.

There are 2 types of ticket on our website, Instant booking and non-instant one. For Instant booking, there is a badge stating as "Instant" on the search result page. This means that your booking will be confirmed by email/SMS right upon the payment.

For non-instant booking one, on a passenger information page we do state that

"Notice! This bus operator requires a pre-check for seat availability. Please leave us your information below and proceed with the payment. Our operation team will contact you back in no longer than 15 minutes with the best option."

This means your reservation confirmation will take some times upon payment since it requires a pre-check for seat availability with the operator you booked. Upon checking, normally it takes between 15 minutes and 30 minutes, you will be contacted by our agent via email for options. In case, the bus you booked is not available or FULL, we will provide you other trip options with similar quality OR a full refund to your bank account. Well, this needs your on-time confirmation response via email to proceed.

All of our airport shuttle booking, there is a Meet-and-Greet service offers to you for free of charge. This means our driver will wait for you at the arrival hall with the landing time you provided. In case of flight delay, you are offered a 60mn waiting time for free of charge.