Frequently Asked Questions

Booking cancellation is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to cancel booking must be made 1 day prior to the departure date.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 2 days notice prior to the departure date.

You will be charged 20% of your purchased amount if you fail to follow the above rule.

Once your booking cancellation request is approved, you will be given a coupon code to use for your next booking on our website.

We can do so by deducting 20% of the total amount for paying the bank processing fee.

Request to change departure date is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to change departure date must be made 1 day prior to the departure date.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 1 day notice prior to the departure date.

You will be charged 10% of your purchased amount if you fail to follow the above rule.

This can be done only if you travel from Phnom Penh to Sihanoukville via CTT Transportation. You will be picked up from Park Cafe which is located in front of the airport's entrance. Click here to view map!

In order to prevent any delay, you are required to possess a local sim card and provide us your phone number (SIM CARD can be purchased at the booth in the airport) so that the driver can find you easily. We do not have any reponsiblity if you do not show up at the above pickup location on time plus unreachable.