Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Seat # A1 is known to be narrow, small, and not much leg room.
• Passengers should be at the terminal 15 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Seat # A1 is known to be narrow, small, and not much leg room.
• Passengers should be at the terminal 15 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Seat # A1 is known to be narrow, small, and not much leg room.
• Passengers should be at the terminal 15 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Seat # A1 is known to be narrow, small, and not much leg room.
• Passengers should be at the terminal 15 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• ATTENTION! Information for Bus Sleeper: Beds are designed for two people. If you need a single bed, please buy two tickets.
• IMPORTANT: For indirect trips, you may be switched among VIP van, or one of 3 types of sleeper bus, or seater bus, and Virak Buntham has 3 different sleeper bus types. or sometimes there are seats duplicated happen. If you have any problem with the arrangement,please speak to their staff directly on the day of travel. Only they can issue a refund and no refunds will be issued due to a change of vehicle or change seat after your have already travelled.
• Transit time can be up to a few hours. Arrival time can sometimes be later by about 1 - 2 hours, so please don't book another trip too close to the arrival time.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing.
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Please be at the departure point (Virak Buntham office) at least 45 minutes before departure time for check-in procedure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• For Destination from Ho Chi Minh to Phnom Penh or Return Trip Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Please be at the departure point (Mekong Express office) at least 45 minutes before departure time for check-in procedure.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers should be at the terminal 30 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be here-ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• For Destination from Ho Chi Minh to Phnom Penh or Return Trip. Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Please be at the departure point (Mekong Express office) at least 45 minutes before departure time for check-in procedure.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers should be at the terminal 30 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be here-ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• For Destination from Ho Chi Minh to Phnom Penh or Return Trip. Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Please be at the departure point (Mekong Express office) at least 45 minutes before departure time for check-in procedure.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers should be at the terminal 30 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be here-ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• For Destination from Ho Chi Minh to Phnom Penh or Return Trip. Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Those entering Vietnam must already have the visa prior to departure, if it is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• Please be at the departure point (Mekong Express office) at least 45 minutes before departure time for check-in procedure.
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers should be at the terminal 30 minutes before departure.
• Tickets are VOID if passengers do not arrive on time.
• Children over 5 years of age require tickets.
• Passengers availing Pick Up services should be here-ready at the hotel or guesthouse's lobby an hour before departure.
• Passengers MUST present printed Online Tickets for inspection at the terminal prior to boarding.
• Smoking inside the bus is prohibited.
• Pets, weapons, illegal products and substances, and hazardous materials are not allowed on the bus.
• Strong smelling food items (i.e., durian, prohok) are not allowed on board the bus.
• For Destination from Ho Chi Minh to Phnom Penh or Return Trip. Vietnam does not offer a Visa on Arrival for land border crossings. You must have your Vietnamese entry visa ready or you will not be allowed to board the bus

Delay Warning

N/A

Notice

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.
• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
• "Bus Operator " Sometimes there are seats duplicated happen. if you have problem with change seat number, please speak to their staffs directly on the day of travel
• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund
• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility.
• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side
• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply
• Any case of lateness or ticket lost is out of our responsibility
• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).
• Passengers have to attend to bus terminal 20 minutes before departure time.
• Passengers do not come on time, their tickets are worthless.
• Ticket purchased is non-refundable.
• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
• Passengers must present their e-ticket in order to board the bus.
• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).
• Click here for more cancellation policy.

Delay Warning

N/A

Notice

• The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing.

• Vietnam VISA information : Vietnam does not offer a Visa on Arrival (VOA) for land border crossings. You must have already arranged for a Vietnamese entry visa should you require one or you will not be allowed to board the bus. We would suggest you to apply for E-Visa.

• Customs Procedures: When the bus arrives as the border, each passenger will be required to get off the bus and get an Cambodian exit stamp in their passport. The Crew Attendant will return your passport to you as you get off the bus and collect it from you again when you get back on.
  After you’ve cleared Cambodian immigration, you will proceed to a restaurant in the duty free zone. While you enjoy lunch, the Crew Attendant will take your passports ahead to the Vietnamese immigration check point to start the process while you eat.
  When your Vietnamese visa has been processed, the bus will take you to the immigration check point. Here you will be required to retrieve your luggage for a scan by Vietnamese customs. Follow the Crew Attendant, pick up your passport from the immigration officer, scan your luggage, and return to the bus.

• Sometimes a route may be serviced by a partner operator of "operator". If you have a problem with this please speak directly to their staff about refund, alternative transport, etc. Please do not take their partner's transport and then ask BookMeBus for a refund. Only the "operator" can issue this refund.

• Travelers entering into Cambodia from Vietnam are required to either arrange their visa prior to departure (if required for your nationality) or give their passport and USD$35 to the staff upon boarding.

• Passports will be returned after customs clearance at the boarder. This is standard practice and NOT negotiable. Bookmebus is in no way responsible for the results of failure to comply.

• Any case of lateness or ticket lost is out of our responsibility.

• The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese side.

• We would like to emphasize that within Khai Nam bus operator, the seats will be automatically selected to the middle and back seats due to the limited potentiality that we have over Khai Nam bus operator.

• Those entering Vietnam must already have the visa prior to departure, if a one is required. You would need to do immigration procedure yourself, and please proceed as fast as you can because the bus is not allowed to wait at the border checkpoint too long, it may leave without you and this is not operator's responsibility. The border crossings are Bavet on the Cambodian side and Moc Bai on the Vietnamese.

• We could not control if the amenities Bus Company is really offer, so we could not be responsible for actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning, water).

• Passengers have to attend to bus terminal 20 minutes before departure time.

• Passengers do not come on time, their tickets are worthless.

• Ticket purchased is non-refundable.

• Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: support@bookmebus.com. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.

• Passengers must present their e-ticket in order to board the bus.

• BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.

• If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.

• BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.

• Parents may hold infants (below 3 years old) without purchasing an additional ticket.

• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.

• Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).

• Click here for more cancellation policy.