Main point which has to be raised is punctuality, ferry arrived 1+ hour late on both departing & returning trip... Apart from that, staffs seem not too nice but kinda acceptable, there are some other tourists with zero moral & no one took actions on them.
We booked via web, got confirmation about pick up in Guesthouse. We waited in lobby, nobody came. Then I started to call office, too much stress around, finally they sent tuk tuk for us, 5 minutes before departure od Ferry. Running and stress...
Please ignore my previous review - that was meant for another company. My bus arrived late, missing the ferry. However, they were kind enough to let me onto the next one for free. Staff were courteous and facilities were clean. Ferry was also on time.
Rude inspector, bus was not as advertised (sleeper bus instead of minibus) departed 30 mins late and arrived more than 2 hours late, missing my ferry.