My reservation was not followed i book for seat #4 i ended up in seat #21

My reservation was not followed i book for seat #4 i ended up in seat #21

1-the bus was new. 2- delay for aprox 15min. 3- The driver drives recklessly and honked a lot couldn't sleep. 4-in the boarder, they just off loaded my bag without telling me what is going on, later I found that the immigration refused to give visa

so helpfull. can book online, despite u are not in Cambodia