We were more than 4 hours late and could only cross the border because the travel agent paid the customs. Driver was speedy as hell. Wouldn't go with champa anymore, better book giant ibis
On your website nothing were right about departure/arrival times. Due to this we missed one night that we booked with a hotel on Phu quoc, as we arrived to Ha Tien after ferries to Phu quoc closed. We had to get an extra night on a hotel in Ha Tien. Bad!
Rubbish and disorganised excuse for a bus company. Our bus booked for 11am was "cancelled" without notice, and we were put into the next bus 2.5hrs later. 2 bus changes & 3.5hrs late we arrived at our destination. Awful service with zero communication.