Travelers must have a valid Passport (and Visa), and other required documents. No refund shall be made if travelers are not allowed to enter Thailand/Vietnam because of a lack of documents.
It's the Traveler's responsibility to do immigrant procedures at the border checkpoints, however, Virak Buntham would give you such necessary assistance.
For detailed information on border crossing, please kindly read up via this link.
The purchased tickets are not refundable
Passengers must be present at the boarding point at least 20 minutes before the departure time.
The ticket will be considered invalid for late or no show-up by the departure time.
Any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on are not applicable.
The travel duration shown in this trip is estimated based on Virak Buntham transit experience, however, it possibly takes longer depending on road conditions, rainy season, immigrant procedures, etc.
Parents may hold infants (below 3 years old) without purchasing an additional ticket.
Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg. Overweight bags may be subject to an additional charge.
You must have your own responsibility for your luggage with the officers at the border.
Livestock, pets, weapons, illegal products, and hazardous materials are prohibited aboard the bus. You should not bring strong-smelling food items onto the bus (like durian, etc.).
IMPORTANT
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This is information for travelers who are traveling Cambodia to Laos or Bangkok. The border is known as "Tropaeng Kreil Checkpoint (Cambodia) & Nong Nok Khiene Landport (Laos) and Poipet (Cambodia) & Aranyaprathet (Thailand)".It's possible that SLR Transport changed the Bus/Minivan at the border or another bus check point.
Passengers must initially apply for an e-visa for the nationality required, while they may alternatively apply for a visa upon arrival. SLR will assist regarding on this. However, we recommend that passenger apply for an e-visa prior before starting on your journey to avoid any problems at the border. If there is an issue while crossing the border, it is the responsibility of the travelers.
There is a customer care hotline from SRL Transports with (WhatsApp) +855 93 302 323 for any additional assistance.
The purchased tickets are not refundable
Passengers must be present at the boarding point at least 20 minutes before the departure time.
The ticket will be considered as invalid for late or no show-up by the departure time.
Please be mindful that the bus company may modify your seat if necessary. The seat number is only a guide.
Refund is not available for any issues related to the complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
The travel duration shown in this trip is estimated based on the service provider transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
Only one exchange is permitted for tickets up to six months after the date of purchase or booking. Please email BookMeBus at support@bookmebus.com 48 hours prior to the scheduled departure time.
Please be aware that each passenger is permitted to bring one piece of checked baggage (which cannot weigh more than 25 kg for a bus and 15 kg for a minivan) as well as one additional piece of cabin baggage. There can be an extra fee for any overweight bags.
Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).
IMPORTANT
Sorry, This trip is unavailable at the moment, please check another trip.
