Because of the Covid-19, you will be asked to declare your health at the border checkpoint. You can save your time by declaring online before your trip on this link https://tokhaiyte.vn/
Citizen of China, Italia, Iran and South Korea will be not allowed to enter Vietnam.
You might be not allowed to enter Vietnam if you have healthy problems, or just traveled to the countries that have Covid-19 (China, Italia, Iran and South Korea, etc.)
For international trips: It's your own responsibility to do immigrant procedures at the border checkpoints, however, Mekong Express would give you such necessary assistance.
The purchased tickets are not refundable
Passengers must be present at the boarding point at least 20 minutes before the departure time.
The ticket will be considered as invalid for late or no show-up by the departure time.
We will not make any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
The travel duration shown in this trip is estimated based on Mekong Express' transit experience, however it possibly takes longer depending on road condition, rainy season, immigrant procedure, etc.
Parents may hold infants (below 3 years old) without purchasing an additional ticket.
Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20 kg for bus and 15 kg for van. Overweight bags may be subject to an additional charge.
For international trips: You must have your own responsibility on your luggage with the officers at the border.
Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).