The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season or border processing etc...
Passengers have to attend to bus terminal 20 minutes before departure time.
Passengers do not come on time, their tickets are worthless.
Ticket purchased is non-refundable.
Tickets are exchangeable for 1 time only up to 3 months from the date of purchase. Please inform us 48 hours before departure time via email: firstname.lastname@example.org. Just change the ticket for the same route, not allow to change the ticket for the opposite route or other routes.
Passengers must present their e-ticket in order to board the bus.
BookMeBus will not make any refund related to operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
If pickup service request confirmed, passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse during 1 hour before departure time. Please always inform your receptionist about your upcoming pickup.
BookMeBus is not responsible for no-show and/or late passengers who missed their pickup.
Parents may hold infants (below 3 years old) without purchasing an additional ticket.
Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20Kg for bus and 15Kg VIP Van. Overweight bags may be subject to an additional charge.
Livestock, pet, weapons, illegal products and hazardous material are prohibited aboard the bus. Passengers may not bring strong smelling food items onto the bus (ie. durian, prohok, etc.).