Ticket Changes & Cancellations – For any requests, please kindly contact to our Customer Support at least 24 hours before departure. Please refer to our T&C for more information click here
Customer Support – Contact us via Facebook page ,or live chat with our customer urgent bookmebus website, or email to us via support@bookmebus.com Support is available daily from 8:00 AM to 7:00 PM
Check-in Time – Passengers must arrive at least 15 minutes before departure to secure the trips. Late arrivals will forfeit their tickets without refund.
Seat Changes – Seat numbers may be adjusted without prior notice due to unforeseen circumstances or operational requirements.
Connecting Trips – We kindly recommend allowing ample time between connections. BookMeBus cannot be held responsible for any missed onward travel.
Vehicle Changes – Bus operators may substitute vehicles without prior notice in the event of unforeseen circumstances.
Delays Departure time – No compensation will be provided in the event of delays caused by unforeseen circumstances such as weather, traffic, border procedures, or mechanical issues.
Complimentary Services – Free amenities (Wi-Fi, snacks, entertainment) are not guaranteed and non-refundable.
Estimated Travel Duration – Travel duration is estimated based on the bus operator’s experience and may take longer than expected due to road, weather, immigration, or other delays.
Infant & Child Policy – Infants under 3 years travel free when seated on an adult’s lap. Children aged 4 and above require a paid seat.
Baggage Allowance – Each passenger may bring one piece of luggage (up to 20 kg for buses or 15 kg for vans) and one small cabin bag. Overweight items may incur additional charges, payable directly to the bus operator at the station.
Personal Belongings – Passengers are responsible for their belongings; bus operators are not liable for loss or damage.
Prohibited Items – Pets, livestock, weapons, hazardous materials, and strong-smelling food are not allowed."
ID & Travel Documents – A valid ID, passport, and any required visas must be presented. No refunds will be provided if boarding is denied due to missing documents.
Indirect Trips – For inter-province or cross-border trips, you may need to change to a van, different bus, or night bus at certain stops, depending on your booking and availability.
Operator Responsibility – BookMeBus is a booking platform that displays bus operators’ schedules and availability. Service delivery is the sole responsibility of each partner operator.
