Really bad. Departure got late almost 2 hours, no updates were announced, and no apologies until we complained. Screwed up our schedule.
Bus took over 6 hours instead of the 4 mentioned when booking, late leaving and then had to change buses.
Also, they tried to move my seat and I had to argue with the conductor that I bought my seat number specifically before he would let up. Rude rude rude and so unprofessional.
Phone operator was rude and got angry at me because I couldn't find where the van was at the pick up point.(it wasn't there are the designated time) She scolded me and told me that they were on holiday. Sorry for being your customer!
I would not recommend this company. Very rude staff, no explanation on the change of vehicle(Phnom Penh to Sihanoukville) and ordered us to get off abruptly. We asked for the refund, but they said nothing and kept saying to get off. literally terrible!