Overall, the journey was fine - we arrived in Kratie at the correct time. However, the bus was overbooked, forcing four passengers to share the 2 front seats, including the driver sharing his seat. This was unsafe and would’ve been unacceptable in the UK.
Driver was rude, drove way too fast, and the van picked up multiple passengers along the way who paid the driver directly (corruption). These people were then squeezed in between other passengers who had paid for their seats. Not acceptable at all.
Everything was fine except that the driver stopped in the middle of nowhere after 3-4 hours to pee without asking us if we would need to as well.
Water provided. Confusion because they switched to a partner company with non-English speaking staff. The trip was overbooked, we made the 1. stretch in a car - 6 of us in the 2 back rows! 2. stretch in a coach. With that seat reservations were nullyfied.
The trip was good except for the second leg of the journey from Stung Treng to Kratie where it was really hot in the van and the screaming music gave me a headache. The price was also high compared to what I paid for a trip of a similar duration.