Frequently Asked Questions

Booking cancellation is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to cancel booking must be made 48 hours prior to the departure. If you book your ticket at the last moment or less than 24 hrs before the departure, in that case you cannot cancel your ticket.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 72 hours notice prior to the departure date.

Refunds will be provided back to the passenger’s credit/debit card or Wing money account with a 30% transaction fee deduction. Cash coupons are also available for future transactions. Cash coupons are valid up to 6 months from the date of cancellation.

We can do so by deducting 30% of the total amount for paying the bank processing fee. Customers need to inform Bookmebus 48 hours before departure.

Request to change departure date is free of charge if it is informed by dropping us an email to support@bookmebus.com with the following criteria:

  • Request to change departure date must be made 1 day prior to the departure date.

  • Exception! Nattakan's trips of Bangkok to Siem Reap and Bangkok to Phnom Penh require 1 day notice prior to the departure date.

You will be charged 10% of your purchased amount if you fail to follow the above rule.

This can be done only if you travel from Phnom Penh to Sihanoukville via CTT Transportation. You will be picked up from Park Cafe which is located in front of the airport's entrance. Click here to view map!

In order to prevent any delay, you are required to possess a local sim card and provide us your phone number (SIM CARD can be purchased at the booth in the airport) so that the driver can find you easily. We do not have any reponsiblity if you do not show up at the above pickup location on time plus unreachable.

The Toyota Hiace and Ford Transit are very popular for using by bus companies in Cambodia. The maximum passengers of both van are 15 paxs.

  1. Hotel Bus: The seat is adjustable (100% with 4 rows)
  2. Sleeping Bus: The seat is adjustable (70% with 4 rows)
  3. Luxury bus The seat is adjustable (100%) with more space between the rows(only 3 rows)

The ferry ticket which cost 20$ is including return trip. Passengers can confirm the return trip with the office at the port or island once they arrive there.

Actually, the pick up at airport is not available for all bus companies but the passengers can wait for the bus at Park Cafe Restaurant which is in front of the airport. The pick up there is available with CTT, PSD, and Mekong express.