Passengers must be present at the boarding point at least 20 minutes before the departure time.
Travelers must have a valid Passport (and Visa), and other required documents. No refund shall be made if travelers are not allowed to enter Thailand/Vietnam because of a lack of documents.
It's the Traveler's responsibility to do immigrant procedures at the border checkpoints, however, Virak Buntham would give you such necessary assistance.
The ticket will be considered invalid for late or no show-up by the departure time.
Any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on are not applicable.
The travel duration shown in this trip is estimated based on Virak Buntham transit experience, however, it possibly takes longer depending on road conditions, rainy season, immigrant procedures, etc.
Parents may hold infants (below 3 years old) without purchasing an additional ticket.
Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg. Overweight bags may be subject to an additional charge.
You must have your own responsibility for your luggage with the officers at the border.
Livestock, pets, weapons, illegal products, and hazardous materials are prohibited aboard the bus. You should not bring strong-smelling food items onto the bus (like durian, etc.).
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Passengers are required to arrive at the boarding point 30 minutes before the scheduled departure time.
It is the passengers' responsibility to ensure early or on-time arrival at the boarding station. Missed schedules will not be eligible for refunds.
Infants under the age of 3 are not required to have tickets. They must be accompanied by an adult and sit on their lap. Children aged 3 and above must purchase their own seats at the full price.
Passengers can choose their preferred seats and purchase real-time tickets through the VET Air Bus mobile app or website.
Passengers are allowed a maximum of 25kg of checked baggage and one carry-on item. Additional charges will apply for overweight baggage, based on the local delivery fee.
Items such as strong-smelling food (e.g., durian), pets, firearms, narcotics, smuggled or illegal products, and other dangerous or flammable/explosive items are strictly prohibited from being brought onboard.
Passengers are responsible for the safety of their personal belongings and valuables. VET Air Bus will not be held liable for any loss or damage to personal items.
Purchased tickets are non-refundable but can be used as a coupon for future trips. Coupon refunds can be processed up to 24 hours before the scheduled departure time.
IMPORTANT
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