Airbus35

Delay Warning

N/A

Notice

• Passengers are required to arrive at the boarding point 30 minutes before the scheduled departure time.
• It is the passengers' responsibility to ensure early or on-time arrival at the boarding station. Missed schedules will not be eligible for refunds.
• Infants under the age of 3 are not required to have tickets. They must be accompanied by an adult and sit on their lap. Children aged 3 and above must purchase their own seats at the full price.
• Passengers can choose their preferred seats and purchase real-time tickets through the VET Air Bus mobile app or website.
• Passengers are allowed a maximum of 25kg of checked baggage and one carry-on item. Additional charges will apply for overweight baggage, based on the local delivery fee.
• Items such as strong-smelling food (e.g., durian), pets, firearms, narcotics, smuggled or illegal products, and other dangerous or flammable/explosive items are strictly prohibited from being brought onboard.
• Passengers are responsible for the safety of their personal belongings and valuables. VET Air Bus will not be held liable for any loss or damage to personal items.
• Purchased tickets are non-refundable but can be used as a coupon for future trips. Coupon refunds can be processed up to 24 hours before the scheduled departure time.

Delay Warning

N/A

Notice

• This is information for travelers who are traveling Cambodia to Laos or Bangkok. The border is known as "Tropaeng Kreil Checkpoint (Cambodia) & Nong Nok Khiene Landport (Laos) and Poipet (Cambodia) & Aranyaprathet (Thailand)".It's possible that SLR Transport changed the Bus/Minivan at the border or another bus check point.
• Passengers must initially apply for an e-visa for the nationality required, while they may alternatively apply for a visa upon arrival. SLR will assist regarding on this. However, we recommend that passenger apply for an e-visa prior before starting on your journey to avoid any problems at the border. If there is an issue while crossing the border, it is the responsibility of the travelers.
• There is a customer care hotline from SRL Transports with (WhatsApp) +855 93 302 323 for any additional assistance.
• The purchased tickets are not refundable
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• The ticket will be considered as invalid for late or no show-up by the departure time.
• Please be mindful that the bus company may modify your seat if necessary. The seat number is only a guide.
• Refund is not available for any issues related to the complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• The travel duration shown in this trip is estimated based on the service provider transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
• Only one exchange is permitted for tickets up to six months after the date of purchase or booking. Please email BookMeBus at support@bookmebus.com 48 hours prior to the scheduled departure time.
• Please be aware that each passenger is permitted to bring one piece of checked baggage (which cannot weigh more than 25 kg for a bus and 15 kg for a minivan) as well as one additional piece of cabin baggage. There can be an extra fee for any overweight bags.
• Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).

Delay Warning

N/A

Notice

• The purchased tickets are not refundable
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• The ticket will be considered as invalid for late or no show-up by the departure time.
• BookMeBus will not make any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• The travel duration shown in this trip is estimated based on LANA TRANSPORTATION' transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg. Overweight bags may be subject to an additional charge.
• Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).