Everyday

Delay Warning

N/A

Notice

• Purchased tickets cannot be rescheduled or refunded.
• For any assistance, please feel free to contact us via phone at 016 786 000, 066 786 000, or 012 786 000 at least 24 hours before departure time.
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• The ticket will be considered as invalid for late or no show-up by the departure time.
• Refund is not available for any issues related to the complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• The travel duration shown in this trip is estimated based on Kim Seng Express' transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg for. Overweight bags may be subject to an additional charge.
• Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).

Delay Warning

N/A

Notice

DELAY WARNING
The travel duration shown in this trip is estimated based on the operator’s transit experience, however it possibly takes longer depending on road condition, rainy season and border processing

• Ticket Changes & Cancellations – For requests, please kindly us through e-mail to support@bookmebus.com at least 48 hours before departure. please refer to our T&C for more information click here

• Customer Support – Contact us via Facebook page ,or live chat with our customer urgent bookmebus website, or email to us via support@bookmebus.com Support is available daily from 8:00 AM to 7:00 PM

1. Check-in Time – Passengers must arrive at least 15 minutes before departure to secure the trips. Late arrivals will forfeit their tickets without refund.

2. Seat Changes – Seat numbers may be adjusted without prior notice due to unforeseen circumstances or operational requirements.

3. Connecting Trips – We kindly recommend allowing ample time between connections. BookMeBus cannot be held responsible for any missed onward travel.

4. Vehicle Changes – Bus operators may substitute vehicles without prior notice in the event of unforeseen circumstances.

5. Delays Departure time – No compensation will be provided in the event of delays caused by unforeseen circumstances such as weather, traffic, border procedures, or mechanical issues.

6. Complimentary Services – Free amenities (Wi-Fi, snacks, entertainment) are not guaranteed and non-refundable.

7. Estimated Travel Duration – Travel duration is estimated based on the bus operator’s experience and may take longer than expected due to road, weather, immigration, or other delays.

8. Infant & Child Policy – Infants under 3 years travel free when seated on an adult’s lap. Children aged 4 and above require a paid seat.

9. Baggage Allowance – Each passenger may bring one piece of luggage (up to 20 kg for buses or 15 kg for vans) and one small cabin bag. Overweight items may incur additional charges, payable directly to the bus operator at the station.

10. Personal Belongings – Passengers are responsible for their belongings; bus operators are not liable for loss or damage.

11. Prohibited Items – Pets, livestock, weapons, hazardous materials, and strong-smelling food are not allowed."

12. ID & Travel Documents – A valid ID, passport, and any required visas must be presented. No refunds will be provided if boarding is denied due to missing documents.

13. Indirect Trips – For inter-province or cross-border trips, you may need to change to a van, different bus, or night bus at certain stops, depending on your booking and availability.

14. Operator Responsibility – BookMeBus is a booking platform that displays bus operators’ schedules and availability. Service delivery is the sole responsibility of each partner operator.

Delay Warning

N/A

Notice

• Purchased tickets cannot be rescheduled or refunded.
• For any assistance, please feel free to contact us via phone at 016 786 000, 066 786 000, or 012 786 000 at least 24 hours before departure time.
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• The ticket will be considered as invalid for late or no show-up by the departure time.
• Refund is not available for any issues related to the complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
• The travel duration shown in this trip is estimated based on Kim Seng Express' transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg for. Overweight bags may be subject to an additional charge.
• Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).

Delay Warning

N/A

Notice

• Ticket Changes & Cancellations – For requests, please kindly us through e-mail to support@bookmebus.com at least 48 hours before departure. please refer to our T&C for more information click here

• Customer Support – Contact us via Facebook page ,or live chat with our customer urgent bookmebus website, or email to us via support@bookmebus.com Support is available daily from 8:00 AM to 7:00 PM

1. Check-in Time – Passengers must arrive at least 15 minutes before departure to secure the trips. Late arrivals will forfeit their tickets without refund.

2. Seat Changes – Seat numbers may be adjusted without prior notice due to unforeseen circumstances or operational requirements.

3. Connecting Trips – We kindly recommend allowing ample time between connections. BookMeBus cannot be held responsible for any missed onward travel.

4. Vehicle Changes – Bus operators may substitute vehicles without prior notice in the event of unforeseen circumstances.

5. Delays Departure time – No compensation will be provided in the event of delays caused by unforeseen circumstances such as weather, traffic, border procedures, or mechanical issues.

6. Complimentary Services – Free amenities (Wi-Fi, snacks, entertainment) are not guaranteed and non-refundable.

7. Estimated Travel Duration – Travel duration is estimated based on the bus operator’s experience and may take longer than expected due to road, weather, immigration, or other delays.

8. Infant & Child Policy – Infants under 3 years travel free when seated on an adult’s lap. Children aged 4 and above require a paid seat.

9. Baggage Allowance – Each passenger may bring one piece of luggage (up to 20 kg for buses or 15 kg for vans) and one small cabin bag. Overweight items may incur additional charges, payable directly to the bus operator at the station.

10. Personal Belongings – Passengers are responsible for their belongings; bus operators are not liable for loss or damage.

11. Prohibited Items – Pets, livestock, weapons, hazardous materials, and strong-smelling food are not allowed."

12. ID & Travel Documents – A valid ID, passport, and any required visas must be presented. No refunds will be provided if boarding is denied due to missing documents.

13. Indirect Trips – For inter-province or cross-border trips, you may need to change to a van, different bus, or night bus at certain stops, depending on your booking and availability.

14. Operator Responsibility – BookMeBus is a booking platform that displays bus operators’ schedules and availability. Service delivery is the sole responsibility of each partner operator.

Air Bus 35

Delay Warning

N/A

Notice

• Passengers are required to arrive at the boarding point 30 minutes before the scheduled departure time.
• It is the passengers' responsibility to ensure early or on-time arrival at the boarding station. Missed schedules will not be eligible for refunds.
• Infants under the age of 3 are not required to have tickets. They must be accompanied by an adult and sit on their lap. Children aged 3 and above must purchase their own seats at the full price.
• Passengers can choose their preferred seats and purchase real-time tickets through the VET Air Bus mobile app or website.
• Passengers are allowed a maximum of 25kg of checked baggage and one carry-on item. Additional charges will apply for overweight baggage, based on the local delivery fee.
• Items such as strong-smelling food (e.g., durian), pets, firearms, narcotics, smuggled or illegal products, and other dangerous or flammable/explosive items are strictly prohibited from being brought onboard.
• Passengers are responsible for the safety of their personal belongings and valuables. VET Air Bus will not be held liable for any loss or damage to personal items.
• Purchased tickets are non-refundable but can be used as a coupon for future trips. Coupon refunds can be processed up to 24 hours before the scheduled departure time.

Van 11

Delay Warning

N/A

Notice

• The purchased tickets are not refundable
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• Travelers must have a valid Passport (and Visa), and other required documents. No refund shall be made if travelers are not allowed to enter Thailand/Vietnam because of a lack of documents.
• It's the Traveler's responsibility to do immigrant procedures at the border checkpoints, however, Virak Buntham would give you such necessary assistance.
• The ticket will be considered invalid for late or no show-up by the departure time.
• Any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on are not applicable.
• The travel duration shown in this trip is estimated based on Virak Buntham transit experience, however, it possibly takes longer depending on road conditions, rainy season, immigrant procedures, etc.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg. Overweight bags may be subject to an additional charge.
• You must have your own responsibility for your luggage with the officers at the border.
• Livestock, pets, weapons, illegal products, and hazardous materials are prohibited aboard the bus. You should not bring strong-smelling food items onto the bus (like durian, etc.).

Van 12

Delay Warning

N/A

Notice

• The purchased tickets are not refundable
• Passengers must be present at the boarding point at least 20 minutes before the departure time.
• Travelers must have a valid Passport (and Visa), and other required documents. No refund shall be made if travelers are not allowed to enter Thailand/Vietnam because of a lack of documents.
• It's the Traveler's responsibility to do immigrant procedures at the border checkpoints, however, Virak Buntham would give you such necessary assistance.
• The ticket will be considered invalid for late or no show-up by the departure time.
• Any refund related to the operator’s complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on are not applicable.
• The travel duration shown in this trip is estimated based on Virak Buntham transit experience, however, it possibly takes longer depending on road conditions, rainy season, immigrant procedures, etc.
• Parents may hold infants (below 3 years old) without purchasing an additional ticket.
• Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 15 kg. Overweight bags may be subject to an additional charge.
• You must have your own responsibility for your luggage with the officers at the border.
• Livestock, pets, weapons, illegal products, and hazardous materials are prohibited aboard the bus. You should not bring strong-smelling food items onto the bus (like durian, etc.).